Why would you want to become a more caring boss?
1) Reduced turnover. Studies consistently show that the number one complaint of employees is not pay, but rather that they don’t receive enough feedback from their boss. 40% of all employees say a poor boss will likely lead them to leave their employer, and the cost of turnover is prohibitive for any business.
2) Improved business performance. Employees who are happy are better performers, leading to better productivity.
Moriarty’s best tip, of course, is for managers to listen more.
But I’ll offer my own tip, one that I learned from a colleague who’s now the Senior Vice President of Sales for a major insurance company: